Planful Announces Transformative Customer Experience Initiatives, Bringing its Customer-First Value to Life

Redwood City, CA – Sep 14, 2021 – Planful Inc., the pioneer of end-to-end financial close, consolidation, and financial planning & analysis (FP&A) cloud software, today announced an average Support CSAT (Customer Satisfaction) score of 92%, as well as a 96% customer referenceability rate for Planful implementations. Both achieved in the last twelve months, resulted from the company’s well-received initiatives to transform the customer experience.

These achievements are the result of multiple efforts across virtually every customer touch point. Building on it’s “customers first” value established when the company rebranded to Planful in 2020 to better represent the personality of customers, Planful has implemented, expanded, and improved numerous processes and programs including:

 

“For all we’ve accomplished in the past year to meet and exceed our customers’ needs, we’re not finished,” said Kimberly Simms. “Our number-one corporate value is putting our customers first—which means we are devoted to meeting and anticipating customer priorities through a rigorous process of continuous innovation. We’re excited to share that this effort will continue to expand and develop by initiating more opportunities to engage with our  customers, and by improving every aspect of our products, programs, and services, day in and day out.”

“Our experience indicates that Planful is fully committed to leading the planning segment in customer service.” Starkey Laboratories, Inc., one of the largest hearing aid manufacturers in the world, deployed Planful to optimize budgeting for its entire organization. “Planful’s forecasting, budgeting, and workforce planning solution has become a critical part of planning across our entire organization,” said Nick Posthumus at Starkey Laboratories. “Our users have really noticed improvements in the Planful customer experience, and we’re excited to continue seeing the new ways Planful can support us in achieving our goals. Planful Engage has been a wonderful addition to the way we interact with our peers, and support is only getting better.”

This year, Planful was named a Leader in the Customer Experience Model in the 2021 Dresner Advisory Services Wisdom of Crowds® Enterprise Performance Management Market Study. Based on customer feedback, users again provided Planful with a perfect recommended score.