4.1. Application Performance. Planful will continually monitor application performance from multiple perspectives and provide support under this SLA to rectify and return to normal service and performance as described in the Documentation. Components that Planful continuously monitor for performance include but are not limited to:
- Page Build Time
- Planning Template Load Time
- Planning Template Save Time
- Report Query Execution Time
- Network Traffic
- Client Machine Operation Time
If at any time Planful identifies a concern with any of the monitored performance points, Client will be notified in writing and a support case will be opened to track the resolution of the issue.