There is a widening gap between what the CFO and accountants report and what internal managers and employee teams want and need. This does not mean that information produced by the accountants is of little value. Let’s take a look at the shift to predictive accounting.
In the last few decades, management accountants have made significant strides in improving the utility and accuracy of the costs they calculate and report. The gap is being caused by a shift in managers’ needs – from just needing to know what things cost (such as a product cost) and what happened – to a need for detailed information about what their future costs and profits will be and why. Examples include driver-based rolling financial forecasts and true marginal cost analysis for what-if scenarios.
Despite the accountants advancing a step to catch up with the increasing needs of managers to make good decisions, the managers have advanced two steps such as with lean quality management practices. In order to understand this widening gap, and more importantly how accountants can narrow and ideally close the gap, let’s examine the broad landscape of accounting.
Contrary to beliefs that the only purpose of managerial accounting is to collect, transform and report data, its primary purpose is first and foremost to influence behavior at all levels – from the desk of the CEO down to each employee – and it should do so by supporting decisions. A secondary purpose is to stimulate investigation and discovery by signaling relevant information (and consequently bringing focus) and by generating questions to stimulate conversations.
The widening gap between what accountants report and what decision makers need involves the shift from analyzing descriptive historical information to analyzing predictive information, such as budgets and what-if scenarios. This shift to anticipatory, proactive management where organizational changes and adjustments, such as staffing levels, can be made before things happen and before minor problems become big ones. This involves predictive analytics.
The domain of accounting has three components: tax accounting, financial accounting, and managerial accounting. There are two types of data sources for all three components: (1) financial transactions and bookkeeping, such as purchases and payroll, and (2) non-financial measures such as payroll hours worked, retail items sold, or gallons of liquid produced.
The financial accounting component is intended for external reporting, such as for regulatory agencies, banks, stockholders and the investment community. Financial accounting follows compliance rules aimed at economic valuation, and as such is typically not adequate or sufficient for internal decision making. And the tax accounting component is in its own world of legislated rules. Commercial accounting software now makes these tasks immeasurably easier.
Our area of concern – the management accounting component – can be divided into three categories: cost accounting, cost reporting and analysis, and decision support with cost planning. To oversimplify a distinction between financial and managerial accounting, financial accounting is about valuation and managerial accounting is about value creation through good decision making.
The managerial accounting component, our focus here, is comprised of three elements. Each is a recipient of cost measurements using the source data inputs that transforms incurred expenses (or their obligations) into calculated costs:
Cost accounting represents the assignment of expenses into outputs, such as the cost of goods sold and the value of inventories. This primarily provides external reporting to comply with regulatory agencies.
Cost reporting and analysis represents the insights, inferences, and analysis of what has already taken place in the business in order to track performance.
Decision support with Cost Planning involves decision making and taking. It also represents using the historical cost reporting information in combination with other economic information, including forecasts and planned changes (e.g., processes, products, services, channels) in order to make the types of decisions that lead to a financially successful future.
Cost reporting and analysis is about explanation. Decision support with cost planning is about possibilities.
The value, utility, and usefulness of this information increases at an exponential rate from the shift in emphasis from cost accounting to cost analysis to decision-based costing.
The cost reporting for analysis information converts cost measurement data into a context. It is useful for managers and employee teams to clearly observe outcomes with transparency that may have never been seen before, or is dramatically different from their existing beliefs derived from their firm’s less mature cost allocation methods. Cost reporting displays the reality of what has happened, and provides answers to “What?” That is, what did things cost last period?
However, an obvious follow-up question should be “So what?” That is, based on any questionable or bothersome observations from historical costs, is there merit to making changes and interventions? How relevant to improving performance is the outcome we are seeing?
This leads to the more critical, and relatively higher value-added need to propose actions – to make and take decisions – surfaced from cost planning. This is the “Then what?” question. This is what managers want to know. For example, what change can be made or action taken (such as a distributor altering its distribution routes), and what is the ultimate impact? Of course, changes will lead to multiple effects on service levels, quality and delivery times, but the economic effect of profits and costs should also be considered. And this gets to the heart of the widening gap between accountants and decision makers who use accounting data. To close the gap, accountants must change their mindset from managerial accounting to managerial economics.
There is a catch. When the Cost Reporting and Analysis element shifts to become the Decision Support with Cost Planning, then analysis shifts to the realm of decision support via economic analysis. For example, one needs to understand the impact that changes have on future expenses. Therefore, the focus now shifts to resources and their capacities. This involves classifying the behavior of resource expenses as fixed, step-fixed, or variable related to changes in service offerings, volumes, mix, processes and the like. This gets tricky. A key concept is this: The “adjustability of capacity” of any individual resource expense depends on both the planning horizon and the ease or difficulty of adjusting the individual resource’s capacity. This wanders into the messy area of marginal cost analysis that textbooks oversimplify, but is complicated to accurately calculate in the real world.
In the predictive view of costs, changes in demand – such as the volume and mix of products and services ordered from customers – will drive the consumption of processes (and the work activities that belong to them). In turn, this will determine what level of both fixed and variable resource expenses are needed to supply capacity for future use.
Since decisions only affect the future, the predictive view of accounting is the basis for planning, analysis and evaluation. This view is what managers are increasingly seeking, and accountants are lagging at providing. The predictive view involves forecasts and cost consumption rates to determine more valid budgets and rolling financial forecast revisions of the budget.
Cost accounting system data is not the same thing as cost information that should be used for decision making. The majority of value from cost information for decision making does not reside in historical reports – the descriptive view. Its primary value comes from planning the future including driver-based budgeting and rolling financial forecasts. This requires the predictive view of accounting. There is a gap between what managers need and what accountants provide. Closing the gap should be a high priority for every CFO.